Purchasing an item:

ID•U is obliged to check the purchased item and deliver it to the customer without any damages on the indicated address.

 

Refund/Exchanging

The purchased product can be returned only if you receive an item that does not match the order on the website or is damaged and you mention above with the courier at the time of delivery of the product. In this case, you have the right to request a replacement of the product or a refund.

Otherwise, the product will not be returned and/or replaced.

 

Privacy Policy:

ID•U Ltd is responsible for the confidentiality of personal data, including name, address, telephone numbers, e-mail, and does not transfer this information to third parties without the consent of the buyer, except

  • Exceptions provided by law;
  • Information required for the bank transaction to be performed by ID•U Ltd, of which the customer is informed in advance and agrees;

*Your data will be used in accordance with the Data Protection Law of Georgia.

 

Delivery terms:

Throughout Tbilisi

Ordered items before 14:00 with standard courier service are delivered the same day until 20:00. And after 14:00 the incoming order is automatically transferred to the next day.

The delivery fee is 4 GEL, which you pay when purchasing products from the website, during bank payment.

Outside Tbilisi

Delivery is made within 3 working days via Georgian Post.

The delivery fee is 12 GEL, which you pay when purchasing products from the website, during bank payment.